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Manuals, Troubleshooting Guides & FAQs

You will find a list of downloadable manuals, troubleshooting guides and FAQs by clicking on the link below:

Manuals, Guides and FAQs

Spare Parts

To purchase spare parts you will find a complete list of all the spare parts we stock by clicking on the link below.  If it is not on our website please contact us but we may be unable to supply it.  Spare parts are not able to be broken down into smaller parts and only come as shown on our website:

Spare Parts and Accessories: Aercus Instruments, Davis Instruments, La Crosse, Netatmo and Tesa

Troubleshooting and Support

For help with AERCUS INSTRUMENTS products please see our detailed Troubleshooting Guide here:

Aercus Instruments Troubleshooting Guide

For help with DAVIS products please contact the NZ Davis distributor here:

For help with LA CROSSE products please contact the NZ La Crosse distributor here:

For help with TESA products please contact their NZ distributor Electronics World here:

For help with Netatmo products please start at their helpcentre:

For all other products please contact us by creating a support ticket below.  TO ENSURE A PROMPT RESPONSE please include as much of the following information as possible: product brand and model number, date and location of purchase, invoice number. 

Contact Us

We are also unable to accept returns without a completed RMA form so if you wish to return an item for any reason you MUST contact our staff first using the form below.

Hours:  Mon-Fri, 9:00am - 5:00pm

Postal Address:  PO Box 35972, Browns Bay, Auckland 0630

Returns Address: Available on RMA form

Ph:  09 4756451